This policy explains processing times, shipping charges, tracking, and support for delivery issues on Mirthhaven™ orders. Available destinations and delivery options are shown at checkout. We do not promise delivery to a country or address that checkout does not support.

1. Order Processing

Standard preparation takes approximately 2–4 business days. During holidays, promotions, or high-volume periods, preparation may take up to approximately 5 business days. Processing includes payment review, order preparation, packing, and handoff to the shipping provider.

Business days exclude weekends and relevant public holidays. If information is missing or payment needs verification, preparation may be delayed while we contact you. Processing time is separate from carrier transit time.

2. Shipping Charges & Destination Availability

The shipping fee and available delivery services are displayed at checkout before payment. Review the total before placing your order. Promotional shipping offers apply only when their stated conditions are met.

Some destinations, remote addresses, PO boxes, or military addresses may not support every service or product. Battery-powered products and portable power equipment may also face carrier restrictions. If we cannot fulfill an accepted order, we will contact you about the affected item and arrange an appropriate cancellation or refund.

3. Estimated Transit Times

For supported U.S. destinations, the estimated transit time is 10–15 business days after dispatch. Add the processing period when planning an order. For other destinations, use any estimate shown at checkout or contact us before ordering.

These are estimates, not guaranteed arrival dates. Customs checks, weather, carrier capacity, address issues, and local delivery conditions can affect timing. If an applicable shipment deadline cannot be met, we will provide any delay notice, cancellation option, or refund required by law.

4. Tracking Your Shipment

When your order ships and tracking is available, shipment information is sent to the email address used at checkout. Check your spam folder if you have not received an expected update. A tracking number may be created before the carrier records its first physical scan.

Allow approximately 1–3 business days for initial tracking activity. Gaps between scans can occur while a parcel travels between facilities or passes through customs. Contact us if tracking remains unchanged beyond the expected timeframe or shows an exception.

If an order is dispatched in separate parcels, items may arrive on different days. Check each shipment notice before reporting an item as missing.

5. Address Changes & Cancellations

Review the recipient name, street address, apartment or unit number, ZIP code, and contact details before paying. If you notice a mistake, email service@mirthhaven.com immediately with your order number and corrected information.

We will try to make changes before fulfillment progresses, but changes are not guaranteed after processing or dispatch. Do not place a duplicate order unless you intend to purchase twice or we have confirmed cancellation of the original order.

6. Customs, Duties & Taxes

International shipments may be inspected by customs and may incur import duties, taxes, or carrier clearance charges. Whether these are collected at checkout or payable on arrival depends on the destination and shipping arrangement disclosed for the order.

Where charges are not included in the checkout total and local rules make them payable by the recipient, the recipient is responsible for those charges. Customs decisions are outside our control. Contact us if you need clarification before ordering; we do not misstate parcel values or describe purchases as gifts to avoid lawful charges.

7. Delayed or Apparently Lost Packages

If an order is overdue or appears lost, send us the order number and tracking information. We will review shipment records and coordinate with the relevant carrier or fulfillment partner. You do not need to manage the investigation alone.

We will explain the next steps and available resolution based on the investigation and applicable rights. A parcel is not automatically considered lost because tracking pauses, but unresolved non-delivery will be assessed for an appropriate replacement or refund.

8. Marked Delivered but Not Received

Check the delivery location, household members, building reception, and any safe-place notice. If the package is still missing, contact us promptly. We may request confirmation of your address and review available delivery evidence with the carrier.

A delivered scan does not prevent you from reporting a problem. We assess the available information and communicate the outcome and applicable remedy.

9. Damage, Missing Contents & Returned Parcels

For visible damage, keep the packaging and photograph the label, parcel, and affected item where safe and practical. For a missing component, tell us which item or accessory is absent. Do not use or charge visibly damaged battery products.

If a parcel is returned because of an incomplete address, refusal, or unsuccessful delivery, contact us to discuss the reason and next steps. Any applicable reshipping charge will be explained before you agree to it. Verified fulfillment errors attributable to us will not create additional correction costs for you.

10. Delivery Support

Email service@mirthhaven.com with your order number and a short description of the issue. We aim to respond within 1–2 business days. Investigations involving another provider may take longer, and we will communicate relevant updates.