01. Order Processing

After an order has been successfully placed and payment has been confirmed, Mirthhaven™ normally requires approximately 2–4 business days to review, prepare and process the order for shipment.

During periods of unusually high order volume, promotional events, holidays or additional order verification, processing may require up to approximately 5 business days.

Business days generally refer to Monday through Friday, excluding applicable public holidays.

Orders placed during weekends or public holidays will normally begin processing on the next applicable business day.

02. Estimated Delivery Time

After an order has completed processing and has been transferred to the shipping carrier, estimated delivery within the United States is generally:

10–15 business days after dispatch.

The processing period and shipping transit period are separate.

For example, an order may first require approximately 2–4 business days for processing before the estimated shipping transit period begins.

03. Shipping Costs

Applicable shipping charges are displayed during checkout before the customer submits payment.

Shipping costs may vary depending on factors such as:

• Delivery destination.
• Products included in the order.
• Order size or weight.
• Available shipping service.
• Applicable promotional shipping offers.

The shipping charge displayed during checkout for the applicable order will apply unless otherwise expressly stated.

04. Shipping Confirmation & Tracking

Where tracking is available, tracking information will normally be provided after the order has been prepared and dispatched.

Depending on the shipping provider, tracking information may require some time to become active after the parcel has been transferred to the carrier.

A temporary lack of tracking updates does not necessarily mean that the parcel has stopped moving. Some shipments may travel between facilities before another carrier scan appears.

05. Shipping Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please review your:

• Recipient name.
• Street address.
• Apartment, unit or building information where applicable.
• City and state or region.
• Postal or ZIP code.
• Contact telephone number.

An incorrect or incomplete address may lead to delivery delays, failed delivery or a parcel being returned by the carrier.

06. Address Changes

If you notice an error in your shipping address after placing an order, contact Mirthhaven™ as soon as possible.

We will make reasonable efforts to update the address before fulfillment or dispatch, but an address change cannot be guaranteed once the order has entered shipment preparation or has been transferred to the carrier.

Additional shipping costs resulting from an incorrect address supplied by the customer may be the customer’s responsibility where permitted by applicable law.

07. Possible Shipping Delays

Although we work to have orders delivered within the estimated timeframe, delays may occasionally occur.

Factors that may affect delivery include:

• Carrier or transportation delays.
• Severe weather.
• Public holidays.
• Peak seasonal shipping volume.
• Local delivery disruptions.
• Incorrect or incomplete delivery information.
• Security or payment verification.
• Customs or import procedures where applicable.
• Events outside our reasonable control.

If your order appears unusually delayed, please contact our customer service team with your order number.

08. Delivered but Not Located

If tracking shows that a parcel has been delivered but you cannot locate it, please first check:

• Your mailbox or normal delivery area.
• Building reception or mailroom.
• Other members of your household.
• Neighbors where appropriate.
• Safe delivery locations around the property.

Carrier tracking can occasionally be marked as delivered shortly before the parcel is physically available.

If the parcel still cannot be located, please contact the applicable carrier where possible and notify Mirthhaven™ with the order number and tracking details.

09. Lost Packages

If tracking has not updated for an unusually long period or a package appears to have been lost in transit, contact Mirthhaven™ customer service.

We may review available tracking information and, where appropriate, communicate with the carrier or logistics provider.

If a shipment is confirmed lost in transit under circumstances attributable to the shipping process, an appropriate resolution may include a replacement, reshipment or refund depending on the circumstances.

10. Damaged Packages

Please inspect your order after delivery.

If the outer package or product arrives materially damaged, contact Mirthhaven™ promptly and provide:

• Your order number.
• Clear photographs of the shipping package.
• Clear photographs of the affected product.
• A brief description of the damage.
• Video evidence where reasonably useful.

Please retain the packaging and included components while the issue is being reviewed, where reasonably possible.

11. Multiple Packages

Depending on product availability, order size, fulfillment arrangements or logistics requirements, an order containing multiple products may occasionally be shipped in more than one package.

These packages may have separate tracking information and may arrive at different times.

Receiving one parcel does not necessarily mean the remainder of a multi-package order is missing.

12. International Orders

Where international delivery is available, shipping time may vary depending on destination, carrier availability, local delivery networks and customs procedures.

International shipments may also be subject to applicable import taxes, duties, brokerage fees or local charges imposed by authorities or service providers.

Unless expressly stated otherwise during checkout, such destination-specific charges are generally the responsibility of the recipient.

Customers are responsible for ensuring that the products ordered may lawfully be received at the intended destination.

13. Electronic Products & Protective Packaging

Mirthhaven™ sells electronics and technology accessories, so appropriate packaging may be used to help protect products during transportation.

Depending on the product, this may include protective product boxes, internal cushioning, protective sleeves, shipping cartons or other suitable packaging materials.

Minor cosmetic wear to an outer shipping carton does not necessarily indicate that the electronic product inside has been damaged.

If the product itself appears damaged or does not operate as expected after delivery, contact our customer service team for assistance.

14. Failed or Refused Delivery

If a delivery cannot be completed, the carrier may, depending on its procedures:

• Attempt delivery again.
• Leave delivery instructions.
• Hold the parcel at a pickup location.
• Return the parcel to the sender or logistics facility.

If a shipment is returned because the customer supplied incorrect or incomplete address information, refused delivery without an attributable product issue, or did not collect the parcel where required, additional shipping costs may apply before reshipment.

15. Order & Shipping Support

If you have questions about processing, tracking, delivery status, a delayed parcel or a shipping issue, contact Mirthhaven™ customer service.

For faster assistance, please include your order number and a brief description of the issue.