Questions about Mirthhaven™? Our customer care team can help with product information, compatibility questions, order updates, shipping concerns, and eligible return or refund requests. Tell us what you need and include the relevant details so we can give you a useful answer.

How to Reach Us

Email: service@mirthhaven.com
Phone: +86 158 1472 1343
Service hours: 8:00 AM–10:00 PM, China Standard Time (UTC+8)
Email response target: Within 1–2 business days

You may send an email at any time. Messages are reviewed during service hours, and complex cases may take longer to resolve. The phone number uses China's +86 country code; your provider may apply international calling charges. Email is useful when you need to include order references or photographs.

Product Questions Before Purchase

Tell us which product you are considering and what you want it to do. For a charger, hub, webcam, storage device, or audio accessory, include the exact model of the device you plan to connect. Where relevant, tell us the operating system and available ports.

We can help you understand the information available for that product. Please do not assume compatibility, charging speed, included adapters, or software support when those details are not stated in the listing.

Setup & Product Support

For help after purchase, include the product name, order number, a description of the issue, and any troubleshooting steps you have already tried. A clear photo of the connection or a short video may help, but remove unrelated personal information first.

If you report a charging issue, tell us which cable and power source you are using. For a computer accessory, include the device model, operating system, and any error message. For wireless audio, describe the pairing status and whether the product has connected to another device.

Orders, Payments & Delivery

For an existing order, provide your order number and the email address used at checkout. If the inquiry concerns shipping, include the tracking number where available and explain whether the parcel is delayed, marked delivered, damaged, or missing an item.

For a payment question, provide the date, amount, and payment method type. Do not send full card details. Your bank or payment provider may need to assist directly with authorization declines, account access, or currency-conversion charges.

Changes, Returns & Refunds

Send change or cancellation requests as soon as possible. We will check whether fulfillment has progressed far enough to prevent a change. An email request is not confirmation that an order has been cancelled.

To request a return, include the item, order number, and reason. Please wait for the approved return destination and shipping instructions before sending anything. Our business address is not automatically a return warehouse.

What Happens After You Contact Us?

1. We review the information. We look at your message and the relevant product or order records.
2. We clarify what is missing. If needed, we ask for specific details to avoid giving you an unsuitable answer.
3. We explain the next step. This may be product guidance, a carrier investigation, order information, or return and refund instructions.

If a carrier, payment provider, or fulfillment partner needs to investigate, resolution may take longer than the initial response target. Replying in the same email thread helps keep the details together.

Privacy & Account Questions

For a privacy request, use the subject Privacy Request and explain whether you are asking about access, correction, deletion, advertising preferences, or another issue. We may need to verify information before handling requests involving account records.

Keep Sensitive Information Private

Do not email passwords, verification codes, complete card numbers, security codes, or online banking credentials. For product photos and screenshots, hide personal files and unrelated account details. We do not need these credentials to provide ordinary customer support.

If a battery product appears damaged, swollen, or unusually hot, stop using it and contact us before attempting to ship it. Explain the condition so we can discuss an appropriate next step.