This Privacy Policy explains how Shenzhen Xinfenghai Technology Co., Ltd., operating as Mirthhaven™, handles personal information when you visit mirthhaven.com, purchase our electronics and accessories, contact customer care, or use related store services. References to we, us, and our mean the store operator.

The information involved depends on your interaction with us. Reading this policy does not replace consent where the law requires us to obtain it.

1. Information You Provide

We collect information you submit when ordering, creating an account where available, or contacting us. This may include your name, email address, telephone number, billing and delivery addresses, account details, selected products, and messages.

For support requests, we may receive device model information, descriptions of a problem, photographs, or videos you choose to share. Please remove unrelated personal information from attachments. We do not need passwords, private files stored on your devices, or complete payment-card details to answer routine support questions.

2. Transaction, Device & Usage Information

Order records may include items purchased, amounts paid, payment status, payment method type, delivery updates, cancellations, and refunds. Payment processors handle payment credentials through their own systems; we may receive transaction confirmations and limited payment identifiers.

When you browse, our platform and enabled tools may collect your IP address, browser and device information, approximate location, referring pages, cookie identifiers, pages viewed, and interactions with products or checkout. Information may also come from payment providers, carriers, fraud-prevention services, and other providers supporting your transaction.

3. How We Use Information

• Process orders, authorize payments, arrange delivery, and administer returns or refunds.
• Answer product questions, investigate order issues, and provide customer support.
• Maintain accounts, shopping carts, preferences, and essential store functions.
• Detect suspicious transactions, protect accounts, and prevent misuse.
• Understand store performance and improve navigation and product information.
• Send promotional messages and measure advertising where permitted and subject to required consent.
• Maintain records required for tax, accounting, legal obligations, and dispute resolution.

4. Who May Receive Information

We share relevant information with providers that help operate the store, including Shopify, payment processors, shipping carriers, fulfillment partners, support providers, and technical or security services. For example, a delivery partner needs recipient and address information to deliver an order.

Where used, analytics and advertising providers may receive browser identifiers and activity information. We may also disclose information to professional advisers, authorities when legally required, or parties involved in a business transfer, subject to applicable protections. We limit disclosures to the purposes described here and applicable legal requirements.

5. Cookies, Analytics & Advertising

Cookies and similar technologies can keep items in your cart, maintain sessions, remember preferences, and protect checkout. Optional analytics tools may measure visits and navigation. Advertising tools, where enabled, may help measure campaigns or show relevant promotions.

Some advertising disclosures may qualify as a sale, sharing, or targeted advertising under applicable privacy laws even without a cash payment. Where those laws apply, you may request an opt-out. Use available store privacy controls or email service@mirthhaven.com. We honor recognized opt-out preference signals, including Global Privacy Control, where required by law.

Browser settings can restrict or delete cookies, although blocking essential cookies may affect checkout. Browser-level choices may need to be repeated on another device or after clearing browser storage.

6. Shopify & External Services

Our store uses Shopify to support ecommerce operations. Shopify processes information to provide its services and may process some information for its own purposes as described in the Shopify Consumer Privacy Policy. Other payment or third-party services have their own privacy notices. Please review those notices when using their services.

7. Retention & Security

We retain information for as long as reasonably necessary for the relevant purpose, including fulfilling orders, supporting customers, maintaining required records, preventing fraud, and resolving disputes. Retention periods vary by record type and legal requirements. Deletion requests may not cover information we must retain by law.

We use reasonable safeguards appropriate to the information and services involved. No online system can guarantee absolute security. Protect your account credentials and contact us if you suspect unauthorized activity.

8. Your Rights & Requests

Depending on your location and the laws applicable to our business, you may have rights to access, correct, delete, or receive a portable copy of personal information; restrict or object to certain processing; withdraw consent; or opt out of qualifying advertising uses.

Email service@mirthhaven.com with the subject Privacy Request and explain what you would like us to do. For requests requiring verification, we may ask for information reasonably necessary to confirm your identity or an authorized agent's authority. We respond within applicable legal deadlines and explain relevant exceptions. Where provided by law, you may appeal a decision by replying with Privacy Appeal or complain to your local supervisory authority.

We will not unlawfully discriminate against you for exercising your rights. California and other U.S. state rights apply where the relevant law covers the business and processing involved.

9. Marketing Preferences

You can unsubscribe from promotional emails using the link in a marketing message or by contacting us. This does not stop necessary order confirmations, delivery notices, account alerts, or replies to your questions. An email unsubscribe request is separate from an advertising-data opt-out.

10. International Processing & Children

Our company is based in China, and ecommerce providers may process information in other countries. Where required, transfers use appropriate safeguards recognized by applicable law. Where European or UK data protection law applies, processing relies on the relevant basis, such as contract performance, legal obligations, legitimate interests, or consent.

The store is intended for a general shopping audience, not children under 13. We do not knowingly collect children's personal information in violation of applicable law. Contact us if you believe a child has provided information that should be removed.

11. Policy Updates & Contact

We may update this policy as our operations or legal requirements change. The revised date will appear on this page. We provide additional notice or seek consent when required. Direct privacy questions and requests to the contact information below.