01. Return Window

Eligible products may be requested for return within 30 calendar days after confirmed delivery.

A return request should be submitted within this period so our customer service team can review the order and provide the appropriate return instructions.

02. Starting a Return Request

Before sending any product back, please contact Mirthhaven™ customer service.

Please provide:

• Your order number.
• The product you wish to return.
• The reason for the return.
• Photographs or videos where relevant to a damaged, defective, incorrect or incomplete item.

Please wait for the return instructions before shipping merchandise.

03. Standard Return Eligibility

Except where a product is defective, damaged, incorrect, incomplete or otherwise protected by applicable law, a standard preference-based return should generally be:

• In its original condition.
• Free from intentional damage or material alteration.
• Returned with included accessories, cables, adapters, manuals and other supplied components.
• Returned with the original packaging where reasonably possible.
• Accompanied by the applicable order number or other reasonable proof of purchase.

Products showing material damage caused after delivery by misuse, unauthorized modification or improper handling may not qualify as ordinary preference-based returns.

04. Return Destination

Please do not automatically send merchandise to the business address listed at the bottom of this policy.

After a return request has been reviewed and approved, our customer service team will provide the appropriate return destination and instructions.

05. Items Not Eligible for Preference-Based Return

Certain products may not qualify for an ordinary preference-based return where the condition of the product has been materially changed after delivery.

Examples may include:

• Products intentionally damaged or materially altered.
• Products missing significant included components because of customer handling.
• Customized or personalized products, where applicable.
• Gift cards, where applicable.
• Products clearly identified as final sale or non-returnable before purchase.

These limitations do not remove rights that applicable consumer law does not permit us to exclude.

06. Damaged, Defective, Incorrect or Incomplete Orders

Please inspect your order after delivery.

Contact Mirthhaven™ promptly if a product arrives:

• Damaged.
• Defective.
• Incorrect.
• Incomplete.
• Missing an included cable, adapter, accessory or other component.
• Materially different from the product ordered.

Please provide your order number and relevant photographs or videos where reasonably useful to identify the issue.

Once an issue attributable to us has been reviewed and confirmed, we will provide an appropriate solution such as replacement, reshipment, refund or approved return without requiring the customer to bear additional costs caused by our error.

07. Return Shipping Costs

Preference-based returns: where a return results from a change of mind, personal preference, incorrect customer selection or another reason not attributable to Mirthhaven™, the customer is generally responsible for return shipping costs.

Problems attributable to us: where we confirm that a product was damaged, defective, incorrect, incomplete or materially different because of an error attributable to us, we will provide an appropriate resolution without requiring the customer to bear additional costs caused by that error.

Original shipping charges are generally not refundable for preference-based returns unless applicable law requires otherwise.

08. Inspection & Refund Timing

After an approved return reaches the designated return location, the product may be inspected to confirm that the applicable return conditions have been satisfied.

Once an eligible returned product has been received, inspected and approved, Mirthhaven™ will normally initiate the applicable refund within 5–10 business days.

Your bank, card issuer or payment provider may require additional time to post the refund after it has been initiated.

09. Refund Method

Approved refunds are normally issued to the original payment method used for the order.

If the original payment method cannot receive the refund, our customer service team may work with the applicable payment provider to determine an appropriate alternative where permitted.

10. Exchanges & Replacements

Exchanges and replacement products are subject to current inventory and availability.

Where a direct exchange is unavailable, we may provide an alternative resolution or ask the customer to complete an approved return and place a new order.

Confirmed damaged, defective, incorrect or incomplete products may be handled differently from ordinary preference-based exchanges.

11. Order Cancellation

Cancellation requests should be submitted as soon as possible after an order has been placed.

We will make reasonable efforts to cancel an order before fulfillment begins.

Cancellation cannot be guaranteed once an order has entered processing, packing, shipment preparation or dispatch.

No cancellation fee is charged when an order is successfully cancelled before fulfillment.

12. Electronics, Accessories & Personal Data

For electronic products, please include the original supplied components when making an approved return where reasonably possible.

Depending on the product, these may include:

• Charging cables.
• Power adapters.
• Mounting or support components.
• Manuals or setup materials.
• Other accessories originally included with the product.

If a returned electronic device can store personal information, pairing information or account data, customers should remove such information where reasonably possible before returning the product.

Mirthhaven™ is not responsible for personal information intentionally left on a returned device where the customer had a reasonable opportunity to remove it before return.

13. Return & Refund Support

For questions relating to a return, damaged item, exchange, cancellation, replacement or refund, contact Mirthhaven™ customer service.

Please include your order number when contacting us about an existing purchase.