Privacy policy
Privacy Policy
How information is handled when you browse, shop, or contact us.
Last updated: September 16, 2026This policy applies to mirthhaven.com, operated by Shenzhen Xinfenghai Technology Co., Ltd. References to “we,” “us,” and “our” mean the store operator. It describes information handling connected with the website, purchases, and customer service.
1. Information Collected
Information may include your name, contact details, billing and shipping addresses, order history, transaction status, return requests, and customer-service communications.
When you browse, website services may collect IP address, browser and device information, cookie identifiers, and activity such as pages or products viewed.
Payment details needed to complete checkout are processed through Shopify and the applicable payment provider. Please do not send full card details or passwords to customer support.
2. Sources of Information
We receive information that you enter at checkout, provide in messages, or submit through available store features. We may also receive transaction and fulfillment information from payment providers, carriers, and service partners, and technical information through website technologies.
3. Purposes of Processing
- Confirm, process, fulfill, and deliver purchases.
- Provide order notices, tracking, returns, refunds, and customer support.
- Protect the store, investigate misuse, and prevent fraudulent transactions.
- Maintain website functionality and understand how the store is used.
- Send marketing where permitted and subject to applicable choices.
- Maintain required business records and address legal obligations or disputes.
4. Cookies, Analytics & Advertising
The store and supporting services may use cookies or similar technologies for cart functionality, checkout, preferences, security, analytics, and advertising where enabled.
Optional technologies are subject to applicable consent or opt-out requirements. You may use available privacy controls or browser settings; blocking necessary cookies can affect checkout and other features.
5. Disclosure to Other Parties
Information may be shared as needed with e-commerce providers, payment processors, fulfillment partners, carriers, support providers, and security services.
Where enabled, analytics or advertising partners may receive relevant technical or interaction data. Information may also be disclosed when legally required, to protect rights, or in connection with a business restructuring subject to applicable safeguards.
6. Shopify
Our store runs on Shopify. Shopify processes information to support shopping and may process certain information for its own services under its policies.
See Shopify’s Consumer Privacy Policy for details about Shopify’s practices and choices.
7. Retention & Security
Retention depends on the purpose of collection, the order or support relationship, and legal recordkeeping or dispute needs. We use reasonable safeguards, but no internet transmission or storage method can be guaranteed completely secure.
8. International Processing
The operator is based in China, and service providers may operate in other countries. Information may therefore be handled outside your place of residence. Applicable safeguards and legal requirements govern those transfers.
9. Privacy Rights & Choices
Depending on applicable law, you may request access, correction, deletion, a copy of your information, or limits on particular processing. You may also have rights to object, withdraw consent, or opt out of targeted advertising and disclosures treated as a sale or sharing. These terms can cover certain advertising disclosures even when no money is exchanged.
Email service@mirthhaven.com to make a request or ask about available choices. We may verify identity or an authorized agent’s authority.
Where applicable, you may appeal a decision or complain to a privacy regulator. We will not discriminate against you for exercising applicable privacy rights. Recognized browser opt-out signals are handled where required by law.
10. Marketing Choices
Use the unsubscribe option in promotional emails or contact us. Necessary order, delivery, payment, and service messages may continue after a marketing opt-out.
11. Children’s Information
The store is not directed to children under 13, and we do not knowingly collect their information. Contact us if you believe a child has provided personal information so we can investigate and take appropriate action.
12. Other Websites & Updates
Third-party websites and services have their own privacy practices. We may revise this policy to reflect changes in the store or its information handling and will update the date displayed on this page.
Privacy & Business Contact
Brand: Mirthhaven™
Operating company: Shenzhen Xinfenghai Technology Co., Ltd.
Owner: Zhuo Junlong
Website: mirthhaven.com
Privacy & support email: service@mirthhaven.com
Phone: +8615814721343
Service hours: 8:00 AM–10:00 PM, China Standard Time (UTC+8)
Response target: Within 1–2 business days
Units 1127-28, Building 1, Huanan Xiyuan, No. 295 Pingji Avenue, Hehua Community, Pinghu Subdistrict, Longgang District, Shenzhen, China