Contact information
Contact Us
Help with your products, orders, and shopping experience.
Contact Mirthhaven™ for questions about consumer electronics, device compatibility, an existing order, delivery, payments, returns, refunds, or privacy.
How to Reach Us
Email: service@mirthhaven.com
Phone: +8615814721343
Hours: 8:00 AM–10:00 PM, China Standard Time (UTC+8)
We aim to reply within 1–2 business days. Sending one message with the details below helps us review your request efficiently.
Product & Compatibility Questions
Include the product name or link and the model of your phone, computer, or other device. Tell us the connection or function you need, such as charging, display output, audio playback, or file transfer.
Existing Orders
Provide your order number, checkout email address, and a brief explanation of your request. For delivery inquiries, include any available tracking number and confirm the delivery address privately with our team.
Damaged, Defective, Missing, or Incorrect Items
Contact us promptly with your order number, a description of the issue, and relevant photos or videos where practical. Keep the item and packaging while we review the matter.
Once a problem attributable to us is confirmed, we will arrange an appropriate replacement, refund, reshipment, or return solution without additional costs caused by that error.
If a battery-powered product is swollen, leaking, overheating, or physically damaged, stop using or charging it and contact us for handling instructions. Do not send it through ordinary mail without appropriate instructions.
Returns & Cancellations
Contact us before returning merchandise. We will provide the approved return destination and instructions.
For cancellation or address changes, contact us immediately; requests cannot be guaranteed once processing or fulfillment has begun.
Payment & Privacy Requests
Describe the payment concern or privacy request in your email. Never send a complete payment-card number, card security code, account password, or one-time verification code.
Business & Contact Information
Brand: Mirthhaven™
Operating company: Shenzhen Xinfenghai Technology Co., Ltd.
Owner: Zhuo Junlong
Website: mirthhaven.com
Email: service@mirthhaven.com
Phone: +8615814721343
Service hours: 8:00 AM–10:00 PM, China Standard Time (UTC+8)
Response target: Within 1–2 business days
Units 1127-28, Building 1, Huanan Xiyuan, No. 295 Pingji Avenue, Hehua Community, Pinghu Subdistrict, Longgang District, Shenzhen, China
Please contact us for return instructions before sending merchandise. This business address is not automatically the return destination.